Leie bobil i Perth
fra 421,10 kr/natt

Britz HiTop, Perth, skrevet 7 måneder siden

We were given a camper with different equipment than we had rented. We were told that this camper was not available with the equipment we had previously rented. When we picked it up, we saw the exact same camper in the car park with the equipment we had rented and wanted. So we were lied to by several rental staff about this. As we were travelling for a total of 8 weeks and not just 2 weeks, we had expected a camper with the correct equipment. The return went smoothly. Due to these incidents, you will not receive a better rating.

Britz Trailblazer, Perth, skrevet over ett år siden

As we got a completely different vehicle, we can't say much about the Britz trailblazer!

Britz Frontier, Perth, skrevet over 2 år siden

Not clean, water coming in when it rains, lockers no longer working, outdated car, high price for the quality and space you get. Entrance door/fly window did not close. No explanation when you pick up the trolley, you are directed to instructional videos.

Britz Discovery, Perth, skrevet over 2 år siden

We embarked on a two-week journey, renting a campervan for over 4000 Australian Dollars, with high expectations of a seamless and enjoyable adventure. Unfortunately, our experience has been marred by a series of issues that have significantly impacted our trip. On the 12th of November, we spent two hours in communication with Sophia from Britz, addressing problems such as a blocked toilet drain and a seemingly defective 240-volt battery. Despite diligently following troubleshooting instructions, including attempting manual clearance of the toilet blockage and resetting the battery, our efforts were in vain. This meant we were unable to use the water pump/water, have a shower, or use lights and electrical facilities of the van. We were promised a service appointment to resolve both issues the next morning, and our location was shared promptly. Regrettably, the promised callback from David in Shark Bay only came in the late afternoon when we had no reception, and subsequent attempts to establish contact were unsuccessful. Additionally, our email seeking assistance went unanswered. As a consequence, we have been forced to seek powered campsites daily, as the van is rendered unusable without a power connection. It was only after contacting Britz again on the 15th of November that we were able to secure a service appointment in Exmouth for the following day. It was during this appointment that we discovered we had been driving with a faulty battery since the beginning of our journey. While the battery has since been replaced, new issues continue to surface regularly, including missing hinges, malfunctioning cabinet doors and drawers e.g. the cutlery drawer opens and closes while we are driving and appears to have an issue with the lock mechanism, thus is noisy and always a fright while driving and feels unsafe; the bin door has been temperamental from day one, same with the cupboard door for the coffee plunger, kettle etc; a defective side door and screen door that doesn’t secure shut has been difficult to manage on a daily basis. The glass coffee plunger that came with the van was broken when we discovered it in the cupboard on day one. The culmination of these problems forced us to cancel our Outback tour that we had booked due to a lack of confidence in the vehicle and Britz services. Furthermore, the extended periods required for issue resolution by customer service, coupled with the threat of financial responsibility for user-error problems (i.e. the flat battery that had nothing to do with user error), have only added to our frustrations. We strongly question whether the van underwent any kind of thorough pre-handover inspection and who bears responsibility for critical issues arising in remote locations to ensure safety and security of Britz customers, who are essentially travellers. Especially in WA, where we’ve found through our experience with Britz, that service/s are quite limited. This was not what we expected from Britz. Had we been aware of the reliance on cities, service availability (including the time drain and inconvenience to our daily plans in just making a phone call and waiting to be picked up as well as the actual call time speaking with the customer service representative), and power requirements, we would have opted for a smaller vehicle and stayed in conventional accommodations. The subpar condition of the van has severely limited our daily activities, and whilst Sophia and Wendy were warm and tried to be helpful, ultimately they could only do so much, which has left us in a lurch time and time again. Frankly, the standard of Britz customer service overall (including long call times, lagging service and responsiveness, poor checking of the vehicle between customers ~broken doors and drawers, coffee plunger etc) has been disheartening and has impacted our experience and our trip on a daily basis. In addition, it is crucial to underscore that this trip represented a 'once in a lifetime' opportunity for me, a rarity that is challenging to replicate. The extended duration of leave from my professional and also private responsibilities, required for such an extensive journey, was an exceptional and seldom-granted concession within the confines of my employment. The profound disappointment stemming from the suboptimal state of the rented campervan has not only disrupted the anticipated enjoyment of this unique experience but has also cast a shadow over the rarity of this significant personal investment in leisure time. In light of these challenges, we find it necessary to file a formal complaint and seek resolution for the inconveniences we have endured during this rental period. We appreciate your prompt attention to this matter and look forward to a swift and satisfactory resolution.

Apollo Euro Camper, Perth, skrevet 3 måneder siden

I had several issues with my camper and they couldn't have been handled more promptly, professionally and politely by staff members. Thanks for making it right, guys! Dave M

Apollo Euro Mini, Perth, skrevet 3 måneder siden

We had the Apollo Euro Mini for three weeks in Australia and travelled along the west coast with it. We have absolutely no complaints about the vehicle or the rental company. Pick-up and drop-off went smoothly, and the staff are extremely dedicated and answer every little question. We had no problems whatsoever with the vehicle during our trip. It took us reliably through Western Australia. We are extremely satisfied and can only recommend it to everyone. The Apollo Euro Mini is perfect for two people.

Apollo Euro Mini, Perth, skrevet 6 måneder siden

Wonderful experience. We had a very good time on our first trip with a campervan. Thanks to all the team.

Apollo 4WD Adventure, Perth, skrevet omtrent ett år siden

All in all, a positive overall picture. Good: Pick-up and drop-off of the vehicle without any problems; extremely friendly staff. All technically important functions ok. Space available (TOYOTA Hilux with body) Exchange of bed linen, bedding, towels during the journey at rental stations without any problems Power supply via solar and charging while travelling is completely sufficient; no external power supply for more than 10 days without any problems Use on 4WD routes without any problems (no hard off-road use) Less good: Mechanics of the pull-out table are very stiff Vehicle had over 170 tkm on the clock; accordingly, everything was already a bit worn out Kitchen utensils a bit small; exactly 2 knives, forks, plates, cups etc. Annoying: Received over 20 keys to the vehicle; over half superfluous as not belonging to the vehicle. Enclosed explanation on how to use the keys largely incorrect Bad: Body not watertight in heavy rain Artistic use of copious amounts of silicone compound indicates that the problem is not new Nevertheless: clear recommendation, I would choose the vehicle again for use on 4WD routes

Apollo Euro Camper, Perth, skrevet omtrent ett år siden

Had a great road trip in W Australia with my wife and adult daughter. Opted for 6 berth to give up plenty of spacecwithout having to change layout. The rear bed stayed as a bed and table and seat stayed with forward upper bed used. Van very comfortable to drive we did over 3000 km. Found it easy to drive and refuel. Only down side was the pick up process with Apolo. The camper wasn't ready to pick up, still being serviced. Had to wait 2 hours which impacted our first days journey. The office seemed very busy on our day with lots of waiting times. We were first through the door when office opened. I would recommend contacting office beforehand to ensure vehicle will be ready on pick up.

Apollo Euro Plus, Perth, skrevet omtrent ett år siden

The drawers, cupboards and storage spaces first had to be cleaned after the takeover. Cupboards were coming out of the glue. The curtains were missing stoppers and hooks so that the curtains fell out of the rails. Camperdays gave the wrong return address in Sydney on the voucher. There were many other little things and defects that should have been rectified with normal care. It was far from good.

Mighty Deuce Plus, Perth, skrevet 10 måneder siden

Vehicle was only handed over at 2.00 pm and was not clean, to put it mildly. The sliding door constantly creaked/squeaked when driving.

Mighty Double Up, Perth, skrevet omtrent ett år siden

Great trip. As our camper wasn't ready yet, we got an upgrade and an Apollo The separate shower and the large fridge were great. Thanks to the solar panel, we had enough power for lighting and charging our mobile phones and drone and didn't have to go to a single campsite in the 3 weeks. The shower water was really hot. A problem with the gas pipe was fixed by the service team the very next day. And the campsite required without gas (due to the lack of a fridge and cooker) was refunded.

Mighty Double Down, Perth, skrevet omtrent ett år siden

Uncomfortable bed. For two months, it wasn't easy to sleep on this bad bed.

Mighty Deuce Plus, Perth, skrevet over ett år siden

I have a 6m Weinsberg van and the comfort is much better than this 7m. Useless forced insurance sale at reception. Dirty vehicle, windscreen wipers not working, fridge door has to be blocked with a suitcase. defective suspensions: dangerous vehicle. Last year I rented in Tasmania from Cruisin: better vehicle. Above all, I took out ERGO insurance with camperdays and the rental company pressured me to buy a second insurance policy. beware!!!

Mighty Deuce, Perth, skrevet over ett år siden

The standard of the camper van at hand over at the Perth office was exceptionally poor. We had to ask that the cleaning of the interior was re-done but even at the second attempt the hygiene standards was not acceptable. In addition, curtains were dirty and some not in good repair, side door and flyscreen window were faulty, oil change was two months past it change date and the sign-off report in Perth that was e mailed included images of damages to the campervan that were from a previous hire - yet the office insisted that they were valid until a later e mail corrected their error. After many e mails that were sent but not actioned there was a small financial refund given.

Mighty Deuce, Perth, skrevet over ett år siden

We had a great holiday with the camper and always felt that we were in good hands. We were given a larger model on site.

Polaris 6, Perth, skrevet over 2 år siden

Replacement camper not the same comfort.