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Britz Trailblazer, Perth, skrevet 12 måneder siden

As we got a completely different vehicle, we can't say much about the Britz trailblazer!

Britz Frontier, Perth, skrevet omtrent 2 år siden

Not clean, water coming in when it rains, lockers no longer working, outdated car, high price for the quality and space you get. Entrance door/fly window did not close. No explanation when you pick up the trolley, you are directed to instructional videos.

Britz Discovery, Perth, skrevet omtrent 2 år siden

We embarked on a two-week journey, renting a campervan for over 4000 Australian Dollars, with high expectations of a seamless and enjoyable adventure. Unfortunately, our experience has been marred by a series of issues that have significantly impacted our trip. On the 12th of November, we spent two hours in communication with Sophia from Britz, addressing problems such as a blocked toilet drain and a seemingly defective 240-volt battery. Despite diligently following troubleshooting instructions, including attempting manual clearance of the toilet blockage and resetting the battery, our efforts were in vain. This meant we were unable to use the water pump/water, have a shower, or use lights and electrical facilities of the van. We were promised a service appointment to resolve both issues the next morning, and our location was shared promptly. Regrettably, the promised callback from David in Shark Bay only came in the late afternoon when we had no reception, and subsequent attempts to establish contact were unsuccessful. Additionally, our email seeking assistance went unanswered. As a consequence, we have been forced to seek powered campsites daily, as the van is rendered unusable without a power connection. It was only after contacting Britz again on the 15th of November that we were able to secure a service appointment in Exmouth for the following day. It was during this appointment that we discovered we had been driving with a faulty battery since the beginning of our journey. While the battery has since been replaced, new issues continue to surface regularly, including missing hinges, malfunctioning cabinet doors and drawers e.g. the cutlery drawer opens and closes while we are driving and appears to have an issue with the lock mechanism, thus is noisy and always a fright while driving and feels unsafe; the bin door has been temperamental from day one, same with the cupboard door for the coffee plunger, kettle etc; a defective side door and screen door that doesn’t secure shut has been difficult to manage on a daily basis. The glass coffee plunger that came with the van was broken when we discovered it in the cupboard on day one. The culmination of these problems forced us to cancel our Outback tour that we had booked due to a lack of confidence in the vehicle and Britz services. Furthermore, the extended periods required for issue resolution by customer service, coupled with the threat of financial responsibility for user-error problems (i.e. the flat battery that had nothing to do with user error), have only added to our frustrations. We strongly question whether the van underwent any kind of thorough pre-handover inspection and who bears responsibility for critical issues arising in remote locations to ensure safety and security of Britz customers, who are essentially travellers. Especially in WA, where we’ve found through our experience with Britz, that service/s are quite limited. This was not what we expected from Britz. Had we been aware of the reliance on cities, service availability (including the time drain and inconvenience to our daily plans in just making a phone call and waiting to be picked up as well as the actual call time speaking with the customer service representative), and power requirements, we would have opted for a smaller vehicle and stayed in conventional accommodations. The subpar condition of the van has severely limited our daily activities, and whilst Sophia and Wendy were warm and tried to be helpful, ultimately they could only do so much, which has left us in a lurch time and time again. Frankly, the standard of Britz customer service overall (including long call times, lagging service and responsiveness, poor checking of the vehicle between customers ~broken doors and drawers, coffee plunger etc) has been disheartening and has impacted our experience and our trip on a daily basis. In addition, it is crucial to underscore that this trip represented a 'once in a lifetime' opportunity for me, a rarity that is challenging to replicate. The extended duration of leave from my professional and also private responsibilities, required for such an extensive journey, was an exceptional and seldom-granted concession within the confines of my employment. The profound disappointment stemming from the suboptimal state of the rented campervan has not only disrupted the anticipated enjoyment of this unique experience but has also cast a shadow over the rarity of this significant personal investment in leisure time. In light of these challenges, we find it necessary to file a formal complaint and seek resolution for the inconveniences we have endured during this rental period. We appreciate your prompt attention to this matter and look forward to a swift and satisfactory resolution.

Apollo Euro Camper, Perth, skrevet 9 måneder siden

Had a great road trip in W Australia with my wife and adult daughter. Opted for 6 berth to give up plenty of spacecwithout having to change layout. The rear bed stayed as a bed and table and seat stayed with forward upper bed used. Van very comfortable to drive we did over 3000 km. Found it easy to drive and refuel. Only down side was the pick up process with Apolo. The camper wasn't ready to pick up, still being serviced. Had to wait 2 hours which impacted our first days journey. The office seemed very busy on our day with lots of waiting times. We were first through the door when office opened. I would recommend contacting office beforehand to ensure vehicle will be ready on pick up.

Apollo Euro Plus, Perth, skrevet 11 måneder siden

The drawers, cupboards and storage spaces first had to be cleaned after the takeover. Cupboards were coming out of the glue. The curtains were missing stoppers and hooks so that the curtains fell out of the rails. Camperdays gave the wrong return address in Sydney on the voucher. There were many other little things and defects that should have been rectified with normal care. It was far from good.

Apollo Euro Quest, Perth, skrevet 11 måneder siden

No wedges to align the wheels, Equipment had to be completely checked because crockery was missing, camping chairs were broken, bed linen was missing, etc.

Apollo Euro Tourer, Perth, skrevet 11 måneder siden

- Dirty vehicle taken over, not a bit cleaner even after renewed cleaning by provider - Defective water pump - Missing screws in cupboards - Defective sliding door

Apollo Euro Mini, Perth, skrevet omtrent ett år siden

From the booking, to the pick-up, the journey and the return, everything worked without any problems. I can absolutely recommend Britz/Apollo/THL.

Apollo Euro Camper, Perth, skrevet omtrent ett år siden

Due to a system error, we had to wait 2.5 hours at the pick-up while everyone else got their motorhome. We booked an Apollo and got a Maui in really bad condition... super dirty and unkempt inside and really battered on the outside!!! The staff were super friendly when we picked it up and also when we returned it, but unfortunately that didn't make up for the cleaning effort inside. Important to know for more than two travellers, there is no storage space (as in motorhomes) for suitcases! This makes it really annoying to put things away if you want to use all the beds, especially the rear one.

Mighty Double Up, Perth, skrevet 10 måneder siden

Great trip. As our camper wasn't ready yet, we got an upgrade and an Apollo The separate shower and the large fridge were great. Thanks to the solar panel, we had enough power for lighting and charging our mobile phones and drone and didn't have to go to a single campsite in the 3 weeks. The shower water was really hot. A problem with the gas pipe was fixed by the service team the very next day. And the campsite required without gas (due to the lack of a fridge and cooker) was refunded.

Mighty Double Down, Perth, skrevet 11 måneder siden

Uncomfortable bed. For two months, it wasn't easy to sleep on this bad bed.

Mighty Deuce Plus, Perth, skrevet 12 måneder siden

I have a 6m Weinsberg van and the comfort is much better than this 7m. Useless forced insurance sale at reception. Dirty vehicle, windscreen wipers not working, fridge door has to be blocked with a suitcase. defective suspensions: dangerous vehicle. Last year I rented in Tasmania from Cruisin: better vehicle. Above all, I took out ERGO insurance with camperdays and the rental company pressured me to buy a second insurance policy. beware!!!

Mighty Deuce, Perth, skrevet omtrent ett år siden

The standard of the camper van at hand over at the Perth office was exceptionally poor. We had to ask that the cleaning of the interior was re-done but even at the second attempt the hygiene standards was not acceptable. In addition, curtains were dirty and some not in good repair, side door and flyscreen window were faulty, oil change was two months past it change date and the sign-off report in Perth that was e mailed included images of damages to the campervan that were from a previous hire - yet the office insisted that they were valid until a later e mail corrected their error. After many e mails that were sent but not actioned there was a small financial refund given.

Mighty Deuce, Perth, skrevet omtrent ett år siden

We had a great holiday with the camper and always felt that we were in good hands. We were given a larger model on site.

Mighty Big Six, Perth, skrevet over ett år siden

Technical problems with vehicle electronics required a visit to the workshop

Hippie Hitop, Perth, skrevet 8 måneder siden

Customer Service coudln't solve Problem ober weeks

Hippie Hitop, Perth, skrevet 12 måneder siden

The vehicle was technically well maintained. It was clear that it was an older vehicle, so it had a few flaws on the outside, but these were documented on collection. Vehicle was very clean, good linen and towels. Good service.

Hippie Hitop, Perth, skrevet omtrent ett år siden

The briefing on the vehicle was not very detailed - only the company video was referred to. The car battery was probably old and dropped back to 12V within half a day of being fully charged, which also caused the fridge to warm up again after a day. In addition, the fridge door did not close 100% unless you clamped it with something. The water hose adapter and USB charging adapter were missing. The cleanliness of the cupboards and the sink was partly dirty. Sheets and bed linen were clean. All in all, we would have liked better care and a more thorough check before delivery. Otherwise it was a super nice experience!

Hippie Endeavour, Perth, skrevet over ett år siden

The collection and return went without a problem. The staff on site were friendly. From a technical point of view, the vehicle also drove well, we didn't break down, despite the already high mileage of more than 260,000 km. I realise that not everything is top notch after such a high mileage, but the interior was very worn and the bed in particular was a real cheek. We had to bring the mats from the upper bed down to be able to sleep at all and even then you still had contact with the board on which the whole thing was lying. You have to be tough in this respect and should perhaps have spent a few nights on a thin sleeping mat beforehand to prepare yourself for this. If you want to rent out a camper like this after all, you have to make some improvements and renovations, but the return on investment probably stands in the way of that. Furthermore, the van wasn't particularly clean, especially the cab, which hadn't been properly cleaned for a while.

Cheapa 4 Berth, Perth, skrevet 12 måneder siden

Everything went great from pick-up to drop-off. However, the difference between the deposit charged and the refund is quite high due to bank/exchange fees. But that's not the landlord's fault.

Cheapa 2 Berth, Perth, skrevet over ett år siden

All in all, it was perfect! A German contact person when booking, everything understandable and the result: the best holiday of our lives! We will definitely be booking again!

Cheapa 6 Berth, Perth, skrevet over 2 år siden

Great van and I thought great value for money

Cheapa Adventure Camper 4WD, Perth, skrevet nesten 3 år siden

Vehicle in order, handover without any explanation

Polaris 6, Perth, skrevet omtrent 2 år siden

Replacement camper not the same comfort.